Customer Reviews For UPS Worldwide Expedited®
-
UPS Worldwide Expedited®
4.8 3495120/05/2024 Justin B.By Justin B. on 20/05/2024
Over a week late and $175 in unexpected customs fees that were billed after initial purchase.
Parcel Monkey replied on 22/05/2024
Dear Justin,
We’re truly sorry to hear about the delay in your shipment and the unexpected customs fees. We understand how frustrating this must be.
Please be aware that customs fees and duties are determined by the destination country's customs authorities and are not controlled by Parcel Monkey. These fees are billed separately after the initial purchase as we have informed you during the booking process. We apologize for any inconvenience this has caused.
If you have any further questions or need assistance, please don't hesitate to reach out to our support team via inbox or live chat. We’re here to help.
Thank you for your understanding.
Kind regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495117/05/2024 Sanaa H.
By Sanaa H. on 17/05/2024
It was a very unpleasant experience.
After paying a hefty amount for the shipping service, the package was held back at the customs department.
The receiver had to take a whole day off from work. He had to travel 150+ miles from Marrakech to Casablanca to pay a large amount of money to gain access to the package. This will be the first and last time we use this service.Parcel Monkey replied on 17/05/2024
Hi Sanaa,
Thank you for sharing your experience, and we are very sorry to hear about the inconvenience you faced.
We understand how frustrating it can be to deal with customs issues. Please note that customs departments are government entities, and neither carriers nor we have any jurisdiction over their processes or fees. Unfortunately, this can sometimes result in unexpected delays and charges.
We apologize for the trouble this has caused you and appreciate your understanding.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495116/05/2024 Joe David
Damaged priceless artwork. Accepted responsibility and then denied liability. Avoid.
By Joe David on 16/05/2024
Damaged professionally packaged parcel with rare artwork. Retained it and called to ask if it should be disposed of. Then wrote “report” denying any claim before one was even made. Avoid.
Parcel Monkey replied on 17/05/2024
Hi Joe,
Thank you for sharing your experience, and we are truly sorry to hear about the damage to your parcel containing rare artwork.
Once you receive the package, please let us know, and we will immediately start the claims process for you.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495514/05/2024 Monica Page
By Monica Page on 14/05/2024
-
UPS Worldwide Expedited®
4.8 3495513/05/2024 Dwayne Bennett Sr
By Dwayne Bennett Sr on 13/05/2024