Customer Reviews For UPS Worldwide Expedited®
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UPS Worldwide Expedited®
4.8 3495126/03/2024 George NeiraCAN I GET SOME JUSTICE
By George Neira on 26/03/2024
Your service is a SCAM I shipped a package to the Philippines I paid additional $100 to be delivered in SEVEN DAYS
To address in Molave Zamboanga Del Sur Philipines
The package got confiscated by Customs They claim it was a "MISDECLARATION " Because of the Custom Form that was printed by you Showing the contains "T SHIRT" value $5 I hand written on the envelope that it was a used Air conditioner but Customs will not accept the hand written note It cost me $ 400 to get out of customs NOW the package seat at the Manila wear house because your company do not deliver In MOLAVE i was asked to go pick it up 1000 miles from the destination 10 days later i was asked to pick it up in Cebu city 500 miles from destination and on and on It took Two months to finally get delivered The man begged for a signature so he can get paid he claim did not work for you or UPS hired to deliver packagParcel Monkey replied on 26/03/2024
Thank you for sharing your experience with us. We understand your frustration and want to address your concerns.
Firstly, we want to clarify that Parcel Monkey is a price comparison service for courier services. We facilitate communication between customers and courier services, but we do not handle shipments directly. As such, any issues encountered during the shipping process are ultimately the responsibility of the courier service you selected, not Parcel Monkey.
Regarding the customs declaration issue, we want to emphasize that we do not alter customs invoice information. When you book a shipment through our platform, the customs form is automatically generated based on the information you provide. It is essential for customers to review these forms before shipping to ensure accuracy. If any discrepancies are noticed, we encourage customers to contact us immediately so we can cancel the order and issue a refund, allowing for rebooking with the correct details.
We understand the challenges you faced with customs clearance and subsequent delivery delays. Unfortunately, customs processes and local delivery logistics are beyond our control, and we rely on our shipping partners to handle these aspects of the shipping process.
We apologize for any inconvenience you've experienced and appreciate your feedback. We will use it to improve our services and communication with our partner courier services.
Kind regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495526/03/2024 French Bolt
By French Bolt on 26/03/2024
Have now used this service twice within six months to deliver items to Japan. No complaints.
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UPS Worldwide Expedited®
4.8 3495526/03/2024 Shane Chetty
By Shane Chetty on 26/03/2024
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UPS Worldwide Expedited®
4.8 3495526/03/2024 Imran Anjum
By Imran Anjum on 26/03/2024
On time delivery, very efficient and cost effective.
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UPS Worldwide Expedited®
4.8 3495526/03/2024 Will Rowan
By Will Rowan on 26/03/2024