Customer Reviews For UPS Worldwide Expedited®
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UPS Worldwide Expedited®
4.8 3495508/01/2024 Zhang HauPengBy Zhang HauPeng on 08/01/2024
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UPS Worldwide Expedited®
4.8 3495504/01/2024 CO
Grateful for this Option
By CO on 04/01/2024
Parcel Monkey was a wonderful discovery. This service is easy to navigate, very helpful along the way, and made it possible for me to send an overseas package to family due to the greatly reduced rates. I wouldn't have been able to send it otherwise. The tracking and service were excellent, and my package reached its destination in good shape within a few days. I'm very grateful!
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UPS Worldwide Expedited®
4.8 3495502/01/2024 steve Ives
By steve Ives on 02/01/2024
Once again parcel monkey came through and delivered, perfect.
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UPS Worldwide Expedited®
4.8 3495129/12/2023 Gerard Caldwell
Poor - but this is the trend now
By Gerard Caldwell on 29/12/2023
Poor
Decided to take this option as it was guaranteed delivery in 3-5 business days.
Total business days was 8
Package was in London Stansted from 19th Dec-28th Dec, no. movement.
No updated information provided from Parcelmonkey on the expected delivery times, reason for the hold up or any offers of compensation for the failure to meet the expectations and service sold.Parcel Monkey replied on 04/01/2024
Dear Gerald,
I appreciate you taking the time to share your experience with us, and I sincerely apologize for the delay in the delivery of your package. Your feedback is crucial to us, and I want to address your concerns.
During the holiday peak season, a surge in shipping volumes has led to challenges for many couriers, resulting in unforeseen delays. After investigating, I checked the UPS tracking history for your shipment and noted the extended stay at London Stansted without movement. Unfortunately, there have been no updates from UPS regarding the specific reasons for this delay.
I understand the importance of timely communication, and I want to clarify that we typically do not provide proactive updates to customers about tracking details. Customers are encouraged to track their parcels using the provided tracking number through the carrier's system for real-time information.
I genuinely apologize for any frustration this delay has caused and appreciate your understanding during this challenging period. If you have further concerns or if there's anything specific you'd like to discuss, please feel free to reach out to us.
Kind regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495529/12/2023 JL
Well done
By JL on 29/12/2023
Easy to follow directions on line. Helpful links. No problems with drop off or delivery.