Customer Reviews For UPS Worldwide Expedited®
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UPS Worldwide Expedited®
4.8 3495527/12/2023 ECBy EC on 27/12/2023
So fast and very, very well-priced!
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UPS Worldwide Expedited®
4.8 3495227/12/2023 William B
Always overcharged on GST because commercial invoice does not have the freight rate included.
By William B on 27/12/2023
I try to use Parcel Monkey often. My packages almost always get delivered to Singapore with no issues. The problem is that I always get massively overcharged on the customs GST because the company with the brown trucks and uniforms uses their list shipping (full retail) rate for calculating my GST. This rate is literally 4x what I paid for shipping and adds another 8% to my shipping costs. This happens because Parcel Monkey does not include the shipping rate with the commercial invoice. Singapore customs tells the delivery company to use their list shipping rates when no shipping fee is included with the commercial invoice. I've tried to explain this to Parcel Monkey but they don't seem to have a way to fix this.
Parcel Monkey replied on 29/12/2023
Hi William,
Thank you for sharing your feedback with us. We appreciate your loyalty in choosing Parcel Monkey for your shipments to Singapore. I want to apologize for any inconvenience caused by the customs GST calculation issue you've experienced.
We have forwarded your concerns to our management team for further review. We understand the importance of transparent and accurate customs calculations, and we're actively exploring ways to address this issue to enhance the overall customer experience.
Once again, we appreciate your feedback, and I'm sorry for any frustration this may have caused. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495227/12/2023 William B
Always overcharged on GST because commercial invoice does not have the freight rate included.
By William B on 27/12/2023
I try to use Parcel Monkey often. My packages almost always get delivered to Singapore with no issues. The problem is that I always get massively overcharged on the customs GST because the company with the brown trucks and uniforms uses their list shipping (full retail) rate for calculating my GST. This rate is literally 4x what I paid for shipping and adds another 8% to my shipping costs. This happens because Parcel Monkey does not include the shipping rate with the commercial invoice. Singapore customs tells the delivery company to use their list shipping rates when no shipping fee is included with the commercial invoice. I've tried to explain this to Parcel Monkey but they don't seem to have a way to fix this.
Parcel Monkey replied on 29/12/2023
Hi William,
Thank you for sharing your feedback with us. We appreciate your loyalty in choosing Parcel Monkey for your shipments to Singapore. I want to apologize for any inconvenience caused by the customs GST calculation issue you've experienced.
We have forwarded your concerns to our management team for further review. We understand the importance of transparent and accurate customs calculations, and we're actively exploring ways to address this issue to enhance the overall customer experience.
Once again, we appreciate your feedback, and I'm sorry for any frustration this may have caused. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495227/12/2023 William B
Always overcharged on GST because commercial invoice does not have the freight rate included.
By William B on 27/12/2023
I try to use Parcel Monkey often. My packages almost always get delivered to Singapore with no issues. The problem is that I always get massively overcharged on the customs GST because the company with the brown trucks and uniforms uses their list shipping (full retail) rate for calculating my GST. This rate is literally 4x what I paid for shipping and adds another 8% to my shipping costs. This happens because Parcel Monkey does not include the shipping rate with the commercial invoice. Singapore customs tells the delivery company to use their list shipping rates when no shipping fee is included with the commercial invoice. I've tried to explain this to Parcel Monkey but they don't seem to have a way to fix this.
Parcel Monkey replied on 29/12/2023
Hi William,
Thank you for sharing your feedback with us. We appreciate your loyalty in choosing Parcel Monkey for your shipments to Singapore. I want to apologize for any inconvenience caused by the customs GST calculation issue you've experienced.
We have forwarded your concerns to our management team for further review. We understand the importance of transparent and accurate customs calculations, and we're actively exploring ways to address this issue to enhance the overall customer experience.
Once again, we appreciate your feedback, and I'm sorry for any frustration this may have caused. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495227/12/2023 William B
Always overcharged on GST because commercial invoice does not have the freight rate included.
By William B on 27/12/2023
I try to use Parcel Monkey often. My packages almost always get delivered to Singapore with no issues. The problem is that I always get massively overcharged on the customs GST because the company with the brown trucks and uniforms uses their list shipping (full retail) rate for calculating my GST. This rate is literally 4x what I paid for shipping and adds another 8% to my shipping costs. This happens because Parcel Monkey does not include the shipping rate with the commercial invoice. Singapore customs tells the delivery company to use their list shipping rates when no shipping fee is included with the commercial invoice. I've tried to explain this to Parcel Monkey but they don't seem to have a way to fix this.
Parcel Monkey replied on 29/12/2023
Hi William,
Thank you for sharing your feedback with us. We appreciate your loyalty in choosing Parcel Monkey for your shipments to Singapore. I want to apologize for any inconvenience caused by the customs GST calculation issue you've experienced.
We have forwarded your concerns to our management team for further review. We understand the importance of transparent and accurate customs calculations, and we're actively exploring ways to address this issue to enhance the overall customer experience.
Once again, we appreciate your feedback, and I'm sorry for any frustration this may have caused. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
The Parcel Monkey Team