Customer Reviews For UPS Worldwide Expedited®
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UPS Worldwide Expedited®
4.8 3495101/05/2024 Steve YoungUPS always looking for an extra buck
By Steve Young on 01/05/2024
The package sent contained free trade samples for opinions on manufacturing them. UPS decided to determine they were a purchase and charged duties and taxes. When it was brought to their attention they replied with "That is just how the package was cleared". No surprise that UPS operates the same way overseas as they do here at home. Just remember they are never wrong no matter what mistakes they make.
Parcel Monkey replied on 01/05/2024
Dear Steve,
Thank you for sharing your experience with us, and we sincerely apologize for any inconvenience caused by the customs clearance process for your package.
We understand your frustration, and we want to clarify that while we strive to ensure a smooth delivery experience for our customers, customs procedures are governed by the respective government agencies in each country. As such, we do not have jurisdiction over their processes or decisions.
Regarding the classification of your package and the charges applied by customs, we regret any confusion or inconvenience this may have caused. It's important to note that customs authorities determine the classification and associated duties and taxes based on the information provided on the shipment documentation.
Please know that we take your concerns seriously and will use your feedback to improve our processes wherever possible.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you for your understanding.
Kind regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495530/04/2024 Eamonn Logue
By Eamonn Logue on 30/04/2024
Excellent service backed up with flawless delivery & constant update communication.
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UPS Worldwide Expedited®
4.8 3495529/04/2024 A. Williams
Great Shipping Service US to UK
By A. Williams on 29/04/2024
I found Parcel Monkey on a whim. I was searching for reasonable shipping prices from US to the UK. I tried the post office but I felt the rate was higher than the contents of the package and I wanted to shop around. I was able to find the best price on UPS Expedited Worldwide Shipping (which I felt very secure using). The creation of the label was simple and easy, I printed the label and corresponding customs documents, and drop-off was also a breeze. Overall, I had a great experience using Parcel Monkey and will absolutely be using it again in the future.
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UPS Worldwide Expedited®
4.8 3495529/04/2024 Cambria D.
By Cambria D. on 29/04/2024
The entire process was so easy. Parcel Monkey's website is very user friendly and made finding the best international shipping a breeze. I received the shipping label and customs documents almost immediately. Then I just took the package to my local UPS store and dropped it right off. The whole thing took just a few hours. It was great. I will definitely be using Parcel Monkey again.
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UPS Worldwide Expedited®
4.8 3495528/04/2024 Katherine Riardant
By Katherine Riardant on 28/04/2024