Customer Reviews For UPS Worldwide Expedited®

Parcel Monkey replied on 19/03/2024

Dear Amy,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and apologize for any inconvenience caused by the delayed delivery of your package.
After reviewing the details of your shipment, we found that it reached Oslo, Norway, within just four days from the initial drop-off. However, the delay occurred during the Customs import clearance process, which is an aspect of international shipping that unfortunately falls outside of our control. Once cleared, the package was transferred to the local postal office for final delivery.
While we strive to provide accurate estimates for delivery times, customs procedures and local postal services can occasionally introduce unexpected delays. We understand your frustration, especially considering the investment you made in expedited shipping.
Please know that your experience is valuable to us, and we will use it to continually improve our services and better manage expectations regarding shipping times. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.
Thank you again for bringing this matter to our attention.
Kind regards,
The Parcel Monkey Team