Customer Reviews For UPS Worldwide Expedited®
-
UPS Worldwide Expedited®
4.8 3495529/12/2023 stanGreat as usual
By stan on 29/12/2023
Great as usual even over busy christmas
-
UPS Worldwide Expedited®
4.8 3495129/12/2023 colin windross
WORST SHIPPING COMANY EVER
By colin windross on 29/12/2023
RUBBISH. I wont be using this company again, 14 days later and still no idea where the package is.
Sent on December 13th. No further tacking information and today is December 29th
The customer services....not worth mentioning
over fifty US dollars to ship and no information
If you like gambling with your money. Take it to a casino, you have better odds of winning, than getting
any type of customer service. And then you also have to wait between 1 to 2 days to get an answer as to where your items are.
Thanks for messing up an elderly persons Christmas. They're still waiting for their Christmas gifts from their grand children.
zero out of five star.Parcel Monkey replied on 29/12/2023
Hi Colin,
I'm sorry to hear about the frustration and inconvenience caused. I checked, and it seems that this service has an estimated transit time of 4-14 business days, excluding holidays. Your package is currently with Yodel and being processed in their hub.
I understand the importance of timely deliveries, especially during the holiday season, and I apologize for any impact on your plans. If you have specific concerns or if there's anything else I can assist you with, please let me know.
Thank you for your understanding.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495129/12/2023 Stephen
No No No
By Stephen on 29/12/2023
If you want it cheap, yeah go ahead.
If you want ZERO responses to your messages, to pay twice as much for speedy service just for the package to take literally 3 x’s longer than advertised to arrive, and ZERO customer service….this is the way to go!
Per your response…I have the first response from you in my email from 12/20 to which you asked for the shipping number you assigned to me. I responded within minutes and that’s the last I’ve heard from your company since you seeing me review. I still have the email..Parcel Monkey replied on 29/12/2023
Hi Stephen,
I acknowledge your feedback, and I apologize for the challenges you've faced. Upon reviewing your communication history, it appears that there's no record of you reaching out via live chat or inbox for this order.
Moreover, as I checked the UPS tracking history, the delay seems to be attributed to a required x-ray inspection in China on the 21st and 22nd, a mechanical failure in Pampanga, Philippines, on the 27th, and the remote nature of the delivery address, where daily deliveries are not standard. It's essential to note that we don't directly manage these parcels, and the delivery is facilitated by UPS in the Philippines.
I'm sorry for any inconvenience caused by these unexpected circumstances. If you have specific concerns or if there's anything else you'd like us to address, please provide more details, and we'll do our best to assist you.
Thank you for sharing your experience.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495529/12/2023 Zhang HauPeng
By Zhang HauPeng on 29/12/2023
-
UPS Worldwide Expedited®
4.8 3495527/12/2023 CHRISTOPHER Green
By CHRISTOPHER Green on 27/12/2023
It was very convenient and easy and was great